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December 16, 2013

Scam Targets Spanish-speaking Customers

Several of Idaho Power’s Spanish-speaking customers have been targeted by an ongoing payment scam. In most cases, a caller claims to represent the electric company and demands payment to avoid power disconnection. Recently some customers have reported a person showing up at their home to demand payment.

Payment scams have been reported by Idaho Power commercial and residential customers over the past four years. Recently, the company has seen an increase in Spanish-speaking residents being targeted, especially in the Twin Falls and Pocatello areas.

“We do not demand payments or threaten immediate service disconnection,” said Maggie Brilz, Idaho Power Customer Service Manager. “We follow a process of multiple written notices to customers when an account becomes delinquent, prior to any service disconnection.”

Brilz reminds customers not to make payments to these callers. Do not disclose any personal or account information to someone claiming to be from Idaho Power. Anyone who receives this type of call or any suspicious communication regarding their bill should immediately call 388-2323, or 800-488-6151 outside the Treasure Valley.

Brad Bowlin
Communication Specialist

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